To properly track your service request please follow the instructions below so that your issue is logged in our ticket system and we can track and resolve your issue in a timely fashion.

1. Create a ticket through our monitoring software.

From the desktop of your Windows PC

• Left click on the Cepheus Solutions tray icon in your taskbar.

• Select ‘Create Service Ticket.’

• Fill out the service ticket and set the level of importance. You can also attach a screenshot to capture an error message.

• When you are finished click ‘Send’ – your ticket will be submitted, and you will receive a response within 30 minutes. If you do not receive a response within that time, please call 1-888-877-3665 to verify that your ticket has been entered into our system.

2. Send us an email.

• You can also email your issue/request to Support@CepheusSolutions.com. Please include a clear description of the issue in the subject line and all necessary details within the body of the email.

3. Call us.

• If you are unable to send an email or if your Internet is down, please call 1-888-877-3665, and we will be happy to enter your ticket for you so you can receive support right away.
• **IF YOU DO NOT HAVE WORKING INTERNET SERVICE, YOUR REQUEST WILL NOT BE RECEIVED PLEASE ALWAYS CALL 1-888-877-3665 WHEN YOUR INTERNET IS DOWN**