Role required: Owner, Administrator, or User Manager.

You can easily send Duo Mobile activation texts or emails to users created via automatic and manual enrollment methods from the Duo Admin Panel. If your organization uses email filtering, be sure to allow the sender no-reply@duosecurity.com.

1. Log in to the Duo Admin Panel. Click Users in the left sidebar.
2. You’ll see a notification bar at the top of the page indicating that some users with an attached smartphone or tablet device have not yet activated Duo Mobile.Note: A user’s device must be assigned the type “Mobile” with a known device platform (i.e., any platform other than “Unknown”) before that user can be sent an activation link. Users without a known platform associated with their device cannot be sent activation links. If you know that a user has a smartphone, but don’t know which kind it is, choose Generic Smartphone as the device platform.
3. Click on Click here to send them activation links in the notification bar to send activation links to your remaining unactivated users. You have the option of sending the activation links to users by either SMS or email. When you choose Email, then the Duo users with email addresses who are not activated and who have a smartphone device attached are shown. If you choose SMS, all unactivated users with attached smartphones are shown.Select which users will receive activation links by checking the box next to their usernames. To select all users, check the box next to the “Username” column header.

After selecting the desired users, you can customize the message they will receive. When finished selecting users and customizing the email, click the Send Email to Selected Users button.

**Note:** Users who have recently been sent activation links from the Duo Admin Panel cannot be sent a new link until the existing links expire (by default, 24 hours after sending).

<img src="/assets/img/documentation/enrollment/activation-email-template_2x.png?version=041620" alt="Customize Activation Email" width="650">

The sent message will have a non-editable header added, informing the user it's an automated message sent by Duo and to contact their organization's Duo admins or IT support group with any questions.

4. The selected users receive an SMS or email message with an activation link and QR code. Once a user opens the link on their device or scans the QR code with the Duo Mobile app, the Duo account is added, and the user is fully activated.

APIs

Advanced customers can use Duo’s Admin API to programmatically create users and devices, associate users to devices, and generate Duo Mobile activation links.

Troubleshooting

Need some help? Try searching our Knowledge Base articles or Community discussions. For further assistance, contact Support.